Trinidad & Tobago

Frequently Asked Questions (FAQ)

Step 1: Sign up for a FREE WiPay account using the Sign Up button on our website 

Step 2: Add bank account details and upload associated documents using the account portal or email the supporting documents to
NOTE: Due to Central Bank regulations, only a Business bank account in such company’s name can be added to a Business WiPay account – not a Personal bank account. (Commingling of funds)

Step 3: WiPay’s Team will verify the bank account information and documents and upgrade account once requirements are met.

Step 4: WiPay will assign a unique Developer ID to the WiPay account once account has successfully been verified.

Step 5: Business then creates their own unique Business key using the Developer tab when logged in to their account.

Step 6: Download Plugin off of WiPay’s website under Support – Developer “API documentation.”

Step 7: Business’ developer integrates payment gateway on to business’ website. Business key and Developer ID found under the Developer tab of the business’ WiPay account would be needed to activate the plugin. As an integrated solution, customers can pay with WiPay using:

  • Credit Card
  • WiPay  Top Up Voucher code
  • WiPay Wallet

NOTE: You will receive a confirmation notice at the end of every successful transaction! If using Sandbox mode (testing) no charges would be made.

Step 1: Sign up for a FREE WiPay account using the Sign Up button on our website (There is no sign up cost)

Step 2: Upload your photo and all associated documents using your account portal or email the supporting documents to

Step 3: WiPay’s Team will verify your personal account information and documents and upgrade your account once requirements are met.

Step 4: You’re ready to go!

Know Your Customer (KYC) is a process by which financial entities obtain information about the identity and address of the customers. This is required under the rules and regulations of the Central Bank.

Depending on what you need WiPay for, we have a solution for you. Level 1 allows you to sign up with WiPay and get a feel for the application and platform. Level 2 is for personal use and requires personal documentation to be submitted. Level 3 is for Merchant/Business use only and must be supported by business documentation.

Click here to view the KYC Table

WiPay vouchers can be purchased nationwide at any WiPay Top Up Location. To use the voucher, it will cost an additional TTD$5 so be sure to purchase TTD$5 more than your desired amount on purchase!

The minimum value of a voucher that can be purchased is TTD$20. If you purchase a voucher for TTD$20, the additional TTD$5 will be deducted from this therefore the value you will end up with in your WiPay account will be TTD$15.

The maximum value of a voucher that can be purchased is TTD$3000.

Payments between Merchants and customers are monitored in real time therefore transactions will appear on merchant’s transaction log in their WiPay account immediately after a successful transaction has been made.

Transfers between merchants’ WiPay account and bank account take 5 working days before it appears in Merchant’s bank account.

Using the “Withdraw Money” tab on one’s WiPay Merchant Account, money can be transferred from a WiPay Account to the pre-approved Business Bank account that has been attached to the profile.

Currently, the withdrawal feature is available to transfer money to Business bank accounts ONLY. Funds that reside in an Individual’s WiPay Account can only be used to make purchases wherever WiPay is accepted.

No. WiPay is a platform that accepts existing credit cards.

There is no cost to move money from WiPay Account to WiPay Account, rather there is only a fee to load money in to your WiPay account. This fee is TTD$5.00. Credit Card fees are 3% + TTD$5.00. To upload money from a Bank Account Transfer or WiPay Top Up Voucher is TTD$5.00.

For information on fees between merchant and personal accounts, please click here.

You do not need a website to use WiPay. Businesses can utilize our invoicing/request payments feature. Customers can complete payments using the feature with or without a WiPay account.

The WiPay app is coming soon.

ArimaJireh Jewelry and Creation LtdStore K Arima Shopping Plaza, EMR310-4149
AroucaPascal’s BakeryCorner 1st Street ad Five Rivers Junction223-6706
AroucaBJ’s Drug World Ltd#22 Eastern Main Road221-7571
BaratariaCover Me Variety Store#113 Eastern Main road3914209
BlanchisseuseD’ Food Calabash GroceryNo.147 La Fillette Village467-0908
CarapichimaFine Soaps Limited27 Orange Field Road673-6740
ChaguanasVTDC Services139 Edinburgh Southern Main Road, Chase Village313-2036
CouvaFotocraftBalmain Main Road636-2349
CurepeTuffy’s Restaurant & Bar165 Southern Main Road465-5935
Diego MartinPascal’s BakeryDiego Martin Main Road223-6702
Diego MartinNLC Tech Solution Company SolutionLp #130 Diego Martin main road467-6053
EsperanceAll Computer Things Are Possible1 Canary Street356-1030
GasparilloJ’s Dynasty74 Caratal Road735-3393
GuapoMizpah Connection#35 Parrylands Village293-7015
MacoyaDealshaker Trinidad and Tobago Limited17A Centre of Excellence235-4161
MarabellaBetter Cell Mobile and Electronics#204 Southern Main road286-2088
MarabellaBetter Cell Mobile and Electronic Store#204 Southern Main road286-2088
MontroseSammy’s Supermarket78 Montrose Main Road291-8753
New GrantDeodath Maharaj & Sons Hardware Ltd735 Torrib Tabaquite Road, Brothers Road656-2743
Petit ValleyBodega – Sips, Snax & Stuff7 West Hills Commercial Plaza, Morne Coco Rd231-4600
PiarcoSound Solutions#237 St. Helena Village372-6553
Point FortinWayne Investments80 Point Fortin Main Road648-6789
Point FortinR’s Entertainment#1 Tanner Street375-8736
Port of SpainInsta Mobile#74 Frederick St320-7490
Port of SpainSt. Christopher’s Convenience Store#23 Wrightson Road225-4545
Port of SpainTech AccessBooth #1 Aboutique mall Federick Street323-6359
Port of SpainZoom TechHenry Street Aboutique mall323-6359
Port of SpainMedia CityCharlotte Street, Bradford mall624-3902
Port of SpainKesh’s Place#131 Duke St.331-0596
Port of SpainPascal’s Bakery#143 Belmont Circular Road223-6707
Port of SpainPascal’s BakeryLower Charlotte street223-6701
Port of SpainPascal’s Bakery#39 Belmont circular road223-6710
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Port of SpainMobile FusionBooth #1 Aboutique Mall, Federick Street323-8273
Princes TownEllie’s Medicine Pharmacy Ltd#294 St. Julien Village, Naparima Mayaro Road223-2041
San FernandoPitcher Electronics Ltd34 St. James Street228-9864
San FernandoNitronixSouth Park723-2223
San FernandoTip Top Kids Clothing Company Ltd13 Lazzari Street, Mon Repos292-0695
San JuanNailz by Afeisha#4 Saddle road, Patel mall3051021
San JuanEl Socorro Mini Plaza LtdCorner Mohammedville and El Socorro Road674-5538
San JuanIcan Stationery and Party Supplies#27 Aranguez Main Road,610-5555
San JuanJovizna Tours Limited#183 Lower El Socorro Road638-5391
San JuanEpic TechnologiesEl Socorro Road638-8308
Sangre GrandeJireh Jewelry and Creation LtdGrande shopping center, EMR the second kiosks on the left310-4149
Sangre GrandeO’Brien’s ExclusiveLp 58 Ramoutar Street341-2246
St JamesTAV Mobile2nd Floor, Long Circular Mall620-6203
St JamesGolden Stars Trading#47 Western Main Road375-8499
St. AugustineMedi-Time Pharmacy Ltd#86 Evans Street663-6334
St. JamesFirst Choice Supermarket32 Bournes Road622-5347
TobagoBright Tech Communications – Digicel DealershipGulf City Mall, Lowlands270-0001
TobagoBella Cosmetics (Key Computer Solutions Ltd)Wilson Road, Scarborough (Next to Royal Castle)639-1858
TobagoBella Cosmetics (Key Computer Solutions Ltd)Milford Road, Crown Point (Next to Chef BBQ)639-1858
TunapunaCafé de Escencia#215 Eastern Main Road, El Dorado760-3991
ValenciaWinners Corner89 Eastern Main Road (Opposite Police Station)465-3270
ValenciaEast Side Tyre Shop22 1/4 mile Eastern Main Road3245103
WoodBrookThe Avenue Pharmacy95 Ariapita Avenue222-1343
WoodBrookJomarlo Foods Ltd#71 Ariapita Avenue680-6561
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