Guyana

Frequently Asked Questions (FAQ)

Step 1: Sign up for a FREE WiPay account using the Sign Up button on our website www.wipaycaribbean.com 

Step 2: Add bank account details and upload associated documents using the account portal or email the supporting documents to support@wipayfinancial.com
NOTE: Due to Central Bank regulations, only a Business bank account in such company’s name can be added to a Business WiPay account – not a Personal bank account. (Commingling of funds)

Step 3: WiPay’s Team will verify the bank account information and documents and upgrade account once requirements are met.

Step 4: WiPay will assign a unique Developer ID to the WiPay account once account has successfully been verified.

Step 5: Business then creates their own unique Business key using the Developer tab when logged in to their account.

Step 6: Download Plugin off of WiPay’s website www.wipaycaribbean.com under Support – Developer “API documentation.”

Step 7: Business’ developer integrates payment gateway on to business’ website. Business key and Developer ID found under the Developer tab of the business’ WiPay account would be needed to activate the plugin. As an integrated solution, customers can pay with WiPay using:

  • Credit Card
  • WiPay  Top Up Voucher code
  • WiPay Wallet

NOTE: You will receive a confirmation notice at the end of every successful transaction! If using Sandbox mode (testing) no charges would be made.

Step 1: Sign up for a FREE WiPay account using the Sign Up button on our website www.wipaycaribbean.com (There is no sign up cost)

Step 2: Upload your photo and all associated documents using your account portal or email the supporting documents to support@wipayfinancial.com

Step 3: WiPay’s Team will verify your personal account information and documents and upgrade your account once requirements are met.

Step 4: You’re ready to go!

Know Your Customer (KYC) is a process by which financial entities obtain information about the identity and address of the customers. This is required under the rules and regulations of the Central Bank.

When you sign up for a WiPay account, you will have an UnVerified Personal or Business account. To verify the account, all you need to do is submit the required documents. You can view these requirements at:

Click here to view the KYC Table

WiPay vouchers can be purchased nationwide at any WiPay Top Up Location.

To use the voucher, it will cost an additional GYD$200 so be sure to purchase GYD$200 more than your desired amount on purchase!

The minimum value of a voucher that can be purchased is GYD$500. If you purchase a voucher for GYD$500, the additional GYD$200 will be deducted from this therefore the value you will end up with in your WiPay account will be GYD$300.

The maximum value of a voucher that can be purchased is GYD$120,000.

Payments between Merchants and customers are monitored in real time therefore transactions will appear on merchant’s transaction log in their WiPay account immediately after a successful transaction has been made.

Transfers between your WiPay account and bank account take up to 10 working days before they appear in your bank account.

Using the “Accounts” Tab, then the “Bank Withdrawal” Tab on one’s WiPay Account, funds can be transferred from a WiPay Account to the Bank account attached to the profile. This feature can only be used by verified WiPay accounts.

No. WiPay is a platform that accepts existing credit cards.

You do not need a website to use WiPay. Businesses can utilize our invoicing/request payments feature. Customers can complete payments using the feature with or without a WiPay account.

If you are interested in using WiPay on your Website, you can view further information at, Developer Documentation

The WiPay app is coming soon.

Click the link below to view a list of all WiPay Locations across Guyana.

WiPay Locations

There are no subscription fees nor any cost to move money from WiPay Account to WiPay Account. These are the processing fees:

Voucher Processing Fee: 
There is a flat USD $1 transaction fee included for each voucher used.
This processing fee is only then deducted when the voucher is uploaded to the WiPay wallet or submitted as payment.

Credit Card Processing Fee: 
For customers using Credit Cards, there is a transaction fee of USD $1 + 3% of the purchase value, which is deducted upon confirmation of purchase. 

Withdrawal Processing Fee: 

Our withdrawal feature is the process of your funds being transferred to the bank account attached, from your WiPay account. This transaction fee will be USD $1 for each withdrawal done

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